Welcome to MEHAR TRADERS INTERNATIONAL LTD (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website and services.

1. Information We Collect

Information You Provide to Us

Account details: Name, email address, phone number, and company information (if applicable) when creating an account.
Order information: Billing and delivery addresses, purchase history, and other order-related information needed to fulfil your order.
Contact information: Details you provide when contacting us via email, phone, WhatsApp, Teams, or through our website.

Information We Automatically Collect

When you visit our website, we may collect:

Usage data: IP address, browser type, operating system, device identifiers, referral URLs, and other technical data.
Cookies: Small files stored on your device to support website functionality and improve your experience (see Section 5).
Location data: With your permission, approximate location data to improve site experience and prevent fraud.

2. How We Use Your Information

We use your personal data to:

Process and fulfil orders, including dispatch and delivery updates.
Provide customer support and manage your account.
Improve our website, services, and user experience.
Send marketing communications if you have opted in, with the option to opt out at any time.
Comply with legal obligations and support fraud prevention and security.

We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

Service providers: Payment processors, delivery partners, IT support, hosting, and analytics services.
Legal authorities: Where required by law or to protect our rights, property, or safety.
Third parties: Only with your explicit consent or when necessary to perform a contract with you.

We do not sell your personal information to third parties.

4. Children

Our website is not intended for anyone under 18, and we do not knowingly collect personal data from children.

5. Cookies

What Are Cookies?

Cookies are small text files stored on your device to support website functionality and improve your browsing experience.

Types of Cookies We Use

Essential cookies: Required for core functions like account login and shopping basket.
Performance cookies: Help us understand website usage and improve performance.
Marketing cookies: Used to personalise content and advertising (if enabled).

Managing Cookies

You can manage or disable cookies via your browser settings. Disabling cookies may impact website functionality.

6. Your Rights

Under data protection laws, you have the right to:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data (subject to legal obligations).
Restriction: Limit how we use your data in certain circumstances.
Data portability: Request transfer of your data to another provider where applicable.
Withdraw consent: Opt out of marketing communications where consent is the basis.
Object: Object to processing based on legitimate interests in certain circumstances.

To exercise your rights, contact us at info@mehartraders.co.uk or hello@mehartradersinternational.co.uk.

7. Data Security

We implement technical and organizational measures to protect your data. However, no transmission over the internet is completely secure, and absolute security cannot be guaranteed.

8. Data Retention

We retain personal data only as long as necessary for the purposes described, including legal, accounting, or reporting requirements.

9. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updates will be posted on this page, with significant changes communicated where appropriate.

11. Contact Us

If you have questions or concerns, contact:

MEHAR TRADERS INTERNATIONAL LTD
100 Randall Avenue, London, United Kingdom, NW2 7SU
Email: info@mehartraders.co.uk or hello@mehartradersinternational.co.uk
Phone: +44 7448 739174